Accessible Visitor Service Plan
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Equity is committed to excellence in serving all visitors, including persons with a disability.
Document Retention Schedule
Equity will only retain copies of engagement contracts for seven (7) years. While our membership database will always have information regarding your engagements and related earnings, the physical and digital copies of the contract will be destroyed after seven years.
During the seven years: Engagement contracts that are stored physically off-site may be retrieved at a member’s request for a cost determined by the storage provider. This practice, which has been in place for some time, is unchanged. Engagement contracts that are stored digitally may be retrieved at a member’s request at no cost.
Click here to view the full Document Retention Schedule.
In compliance with the revised policy and schedule, engagement contracts dated January 1, 1994 to December 31, 2017 will be destroyed as of April 7, 2025.
If you wish to retrieve an engagement contract dated from the above period, please contact info@caea.com with your request no later than March 31, 2025.
Equity's Personal Information Policy regarding the provision of member information outlines each Equity member's options and choices regarding individual limits on the personal information that may be used and/or disclosed by the Association.
Standards of Professional Conduct
As an association of professionals working in live performance, an Equity member must maintain the highest standard of professional behaviour as defined in the Standards of Professional Conduct.
Respectful Workplace Policy
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Members, Councillors, staff all have a right to workspaces free from personal and sexual harassment or violence. As part of Equity's Not in OUR Space! national anti-harassment and respectful workplace campaign, Equity created the
Respectful Workplace Policy. Respectful workspaces ensure healthy and productive working conditions for all professionals working in live performance across the country.
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Service Standards ensure Equity's delivery of optimum service levels. The Association aims to offer the best service possible. Our
Service Standard Policy assists staff, members, engagers and non-members to understand how we can collectively achieve this aim. It identifies realistic expectations, specific priorities, enquiry response times, and outlines a complaint process and procedure.
Telephone Recording Policy
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All calls received in or made from Equity office telephone numbers are recorded using a digital recording device and will be stored for a minimum of twelve months. They will be deleted regularly after the minimum retention period. The recording of telephone calls was implemented in order to support effective training and delivery of excellent member service and to allow Equity to deal effectively with internal and external complaints. The
Call Recording Policy governs call recording procedures, the management of access, and the use of the telephone call recordings. This policy also outlines the rights and protections of Equity members, staff and others calling Equity.