Equity always strives for the highest-quality service. However, if you feel that have not received appropriate service, Equity urges you to file a Service Standards complaint.
PLEASE NOTE: An official Service Standard complaint must be received via email or in writing to Equity's National office. You are welcome to contact Elona Naqo, Executive Assistant, by phone at 1-800-387-1856 ext. 223 (416-867-9165 in Toronto) - but please ensure that your complaint has also been submitted either in writing or via email.
Equity's Service Standards policy clearly addresses the following important questions:
To view Equity's "Accessible Visitor Service Plan", please click here.