(updated July, 2017)
Service Standards help to ensure Equity's delivery of optimum service to members while also providing realistic expectations. If we didn't get something quite right, or if Equity staff exceeded your expectations, we want to hear from you. Please share your experience, comments, complaints or criticisms with us at the email link below. Your feedback is essential!
Please include your First and Last Name, your Equity member number, and a detailed description of the issue. You will receive a response once your message has been carefully reviewed by Equity staff.
PLEASE NOTE: An official Service Standard enquiry must be received via email (at the link above) or in writing to Equity's National office. Once received and reviewed, you will be advised of the outcome of your enquiry.
Equity's Service Standards policy identifies specific priorities regarding inquiry response times and procedures. Read the Service Standards policy
Equity's Service Standards policy clearly addresses the following important questions:
- What should a member be able to expect?
- What should an engager expect?
- Does every request have the same importance?
- What criteria does Equity use to determine whose question is answered first?
To view Equity's "Accessible Visitor Service Plan", please click here.
Email firstname.lastname@example.org for more information or to address a service issue or complaint.